Terms of Service & Refund Guarantee
Effective Date: November 10, 2026 • Phoenix Loop Water Direct (phxloopwater.com)
1. Scope of Standard Pre-Plumbed Garage Loop Installation
Flat-rate pricing ($2,895 Core Softener + 5-Stage RO Package, or $3,895 Whole-Home Softener + Catalytic Carbon + 5-Stage RO Package, or any active promotional price wedge displayed at checkout) covers complete equipment, standard copper/PEX fittings, 100 lbs initial solar salt fill, and standard installation onto an existing accessible pre-plumbed single-family residential garage water softener loop with an adjacent drain standpipe and 120V electrical receptacle, plus standard under-kitchen-sink 5-stage RO installation utilizing an existing air-gap/accessory hole or standard sink deck mount.
2. 100% Refundable $99 Slot Deposit
Reserving an installation date requires a $99.00 refundable slot deposit processed via Stripe. If pre-installation photo verification or on-site arrival reveals non-standard plumbing conditions (e.g., no garage loop present, slab trenching required, or custom stone countertop coring declined by homeowner), or if you cancel prior to equipment installation for any reason, your $99.00 deposit is 100% refunded to your original payment method with zero cancellation or restocking fees.
3. Post-Water-Test Completion Payment
The remaining package balance (installed price minus your $99.00 deposit) is due and payable immediately upon completion of installation and live on-site verification demonstrating softened water (0–1 GPG hardness) and operational 5-stage Reverse Osmosis TDS reduction. Payment may be completed via major credit/debit card, ACH, digital wallet, or approved Affirm/Klarna financing.
4. Strict 1-Install-Per-Day & Reschedule-Forward Policy
Strict 1-install-per-day quality guarantee. Any reschedule moves forward exclusively to the next unbooked future business day—existing booked customers are never bumped. Homeowners may request a reschedule at no charge by replying to their confirmation email or texting (602) 935-8954 at least 24 hours prior to their arrival window.
5. Warranty & Licensed Arizona Contracting
Equipment carries a 10-year mineral/carbon tank manufacturer warranty, 5-year digital control valve manufacturer warranty, and 2-year installation workmanship warranty (consumable RO sediment/carbon filter cartridges excluded). All plumbing installations are performed by licensed, bonded, and insured Arizona Registrar of Contractors (CR-37 / C-37 Plumbing) technicians in accordance with A.R.S. § 32-1165.